How do I play?
Tap a removable bolt, then tap a glowing open hole. When all bolts holding a wooden piece are removed, that piece falls away. Keep at least one useful hole open so you can continue moving bolts.
Boltix player support
How can we help?
Quick answers for gameplay, rewarded ads, purchases and restoring your upgrades.
Why can’t I select a bolt?
A bolt cannot move while another wooden piece covers it. Clear the pieces above it first. You can use Hint for a suggested move or Undo to return to your previous position.
An ad did not load
If an ad is unavailable or cannot open, Next level will let you continue. Hint, Undo and Restart helpers still require a completed rewarded ad unless the Ad-free helpers upgrade is owned. Check your connection and try again shortly.
What does Remove ads include?
The Ad-free helpers purchase lets you use Hint, Undo and Restart without watching rewarded ads. It is a one-time, non-consumable purchase. Next-level ads may still be attempted when one is available.
How do I remove the timer?
Open Shop and choose No timer. This is a separate one-time purchase that lets every puzzle run without the three-minute countdown.
How do I restore purchases?
Use the same Apple or Google account that made the purchase. Open Shop, tap Restore purchases and remain online while the store checks your account. Purchases cannot transfer between Apple and Google accounts.
Where is my progress saved?
Level progress and settings are saved locally on your device. Clearing app data or uninstalling the game can remove that progress. Store purchases remain linked to the store account and can be restored.
How do I change sound or privacy choices?
Open Pause to switch music and sound on or off. When required and available, Pause → Privacy lets you revisit Google advertising privacy choices.
Still need help?
Contact Boltix support
Email us with your device model, Android or iOS version, Boltix level number and a short description of what happened. Do not include passwords or payment-card details.